Refund Policy FAQs
1. In what scenarios does mumbaimalayali.com issue refunds?
• Refunds are issued by mumbaimalayali.com only when,
• The order was cancelled by the customer
the customer returned a product and requested for a refund
Returns are not applicable on all the products .
2. How can I track the status of my refund after returning a product ?
Once we have received the returned product, our team will verify the nature of the defect/damage. After validation we will send you an acknowledgement via SMS to your registered mobile number.
To check the updated status of your refund you can call our number 02227740713 if you are a regisrterd customer then you can also check the status of your refund in the 'My Account' section of the site.
3. How can I track the status of my refund after cancelling an order?
If your order is cancelled, then you will get acknowledgement via SMS to your registered mobile number or via email to your registered email
4. I've still not received the refund in my account even though mumbaimalayali.com c says that they have processed the refund. Why?
If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with the financial organisation for the same.
Sometimes financial organisations & banks take longer than the promised time to process the refund request internally. If this is the case, then kindly follow up with them for your pending refund after providing them the reference number given by mumbaimalayali.com
Alternatively, you can also check the status of your refund online in the 'My Account' section.
5. How long will it take to process my refund if I opt for a refund after returning the product?
We will process your refund after receipt of the product by mumbaimalayali.comor its Business Partner.
You will get an email from mumbaimalayali.com when your return in accepted and your refund is processed.
6. How and where will I receive my refund amount?
Refunds on mumbaimalayali.com are based on the mode of payment used to place the order initially. Below are the refund modes initiated by us for various payment options:
a. Credit Card / Debit Card / Internet Banking
If Credit card, Debit card or Internet banking was used as the mode of payment while placing the order, your refund will be credited back to the respective credit/debit card/internet banking account provided at the time of placing the order. We initiate refund within a maximum of 4 working days after receipt of the product by us or our business partner. However, it may take up to 7-10 working days for the respective banks to process the refund and reflect in your credit/debit card statement or internet banking account. Please get in touch with your bank directly in case of any delays after the confirmation of refund by mumbaimalayali.com
b.Cash on Delivery / Cash Before Delivery / Cheque / Demand Draft.
If the order was placed using payment option as Cash on Delivery, Cash Before Delivery, Cheque or Demand Draft, we will refund your money through a cheque in favour of the "billing name" provided at the time of placing the order.
7. Can I get a refund for a part of my order?
Yes. You can request refund for a part of your order if the order contains multiple sub-orders or products; . However, if a product comprises multiple items as a bundle, the amount of individual items will not be refunded; e.g. if a bowl set comprising 4 bowls is bought by you, you cannot get refund for a single bowl.
8. I received my refund cheque; however my name is not as per the records. What should I do?
You should intimate us about the mistake by getting in touch with us via e-mail firstname.lastname@example.org or over phone o number 02227740713. Alternatively, you can also submit a ticket in 'My Account' section of your registered account of mumbaimalayali.com
Within a maximum of 10 working days of our receiving your intimation, we will despatch you the fresh cheque in favour of the name as per your 'billing name' as per the order placed by you with us.
9. I wanted to return a product. Will mumbaimalayali.com refund the courier charges?
Yes, absolutely. In case, you return the product via courier we advise you to use a reputed courier company which allows online consignment tracking. We will reimburse the courier freight charges @ 10% of your order value (with a minimum of Rs. 100) or a maximum of Rs. 750, whichever is lower. The refund of courier freight charges, if applicable, will be paid through cheque in favour of the 'billing name' provided at the time of placing the order The courier charges will be reimbursed only after receipt of the product by our business partner.
10. After I have shipped the product or it has been collected from me, how do I track the refund of my money?
Once we have received the product back, our team will verify the nature of the claim basis which it has been returned. On validation of the claim, we will update you by sending a sms to your registered mobile number. You can also call our customer care number 02227740713 and check the status of your refund. If you are a registered customer at www.mumbaimalayali.com, you can also check the status of your refund in 'My Account' section of your account.
11. What are the timelines for refund?
Mode of Payment Refund Mode Refund Time, upto
Credit Card Credit Card 4 working days
Net Banking Net Banking 4 working days
Debit Card Debit Card 4 working days
COD (Cash on Delivery) Demand Draft / Cheque 10 working days
Demand Draft / Cheque Demand Draft / Cheque 10 working days
However, it may take up to 7-10 working days for the respective banks to process the refund and reflect in your credit/debit card statement or internet banking account. Please get in touch with your bank directly in case of any delays after the confirmation of refund by mumbaimalayali.com
12. How do I cancel an order?
You can cancel your order by getting in touch with us via e-mail at email@example.com or over phone at our 24x7 customer care number 0120-4455918. Alternatively, you can also submit a ticket in 'My Account' section of your registered accountwww.mumbaimalayali.com If the order has not been shipped by our Business Partner, we will stop shipment and refund the entire order value, as applicable:
In case, the order that you had placed has been shipped by us but not yet delivered to you, you may still cancel the order by contacting us as mentioned above. Your refund will be processed by us as applicable, once we receive the originally ordered product back from our courier / logistics partner.
Unlike many other web sites that have special rules and lots of fine print, mumbaimalayali.com has a transparent and clear shipping policy for all orders placed on our website, without any special exceptions.
Just because shipping is free doesn't mean it should take a long time. Mumbaimalayali.com understands that getting your items quickly is important to you, so we make every effort to process your order quickly.
We are committed to delivering your order accurately, in good condition, and always on time promised by us in our website.
* We offer FREE Shipping (specified on the Product detail page) on selected products ordered throughwww.mumbaimalayali.com
* Each order may be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you shall need to place multiple orders.
* We make our best efforts to ship each item in your order within 2-3 working days of the order. However in some cases, we may take longer, up to 5 working days, to ship the order as we may have to procure it from some other stores or our suppliers.
* We ship on all week days (Monday to Saturday), excluding public holidays.
* To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
* While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
* If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our number 02227740713or log on to Submit Ticket, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest
* You may track the shipping status of your order on our website, by clicking at Track your Order section.
* Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.
Return Policy FAQs
1. Do you have a return policy? Can I return my product after it has reached me?
Yes. Mumbaimalayali.com has a simple return policy under which you can return a product received in a damaged or defective condition. In case of categories like Apparel and Footwear, the return policy is also applicable if the product does not fit you due to a size mismatch.
Mumbaimalayali.com has a 48 hours return policy which means that you can request a return within 48 hours of receiving the product by you.
2. Are there specific conditions under which the product returns/replacements may be rejected?
Returns for replacement/refunds/exchange under certain scenarios will NOT be accepted as given below:
i. Request for return is made after 48 hours of receiving the product by you
ii. Product is used or is not in its original condition. The product should not be washed or ironed.
iii. Products are returned without its original packaging, freebies or accessories.
iv. Product was damaged after use/opening.
v. Incidental damage due to malfunctioning of the product.
vi. Products like innerwear, freebies, bullion, etc. do not qualify for replacement, exchanges or refund (please refer to relevant FAQ in this regard for complete list).
vii. Any consumable item which has been used or installed.
viii. Product with tampered or missing serial number/IMEI number/UPC number.
ix. Missing manufacturer tag especially in case of apparel and footwear.
x. Any damage/defect which is not covered under the manufacturer's warranty.
3. How do I return the product? Whom should I contact in such a scenario?
It's very simple; within 48 hours of receiving a product, you can request a return via email firstname.lastname@example.org or over phone at our office 02227740713
Alternatively, you can also submit a ticket in 'My Account' section of your registered account www.mumbaimalayali.com
Note: Replacement is subject to availability of stock with our Business Partner. In case a replacement cannot be made by us, we will initiate a full refund.
4. Do I need to return the product in its original box/packaging?
Yes, it's important that the product is sent back in its original packaging, original manufacturer tags, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered (including any free or complimentary items).
5. What is the resolution offered in case of returns?
In case of a return, possible solutions are:
• replacement of the product with a similar product (only if stocks are available with our Business Partner);
• exchange (only for Apparel and Footwear); or.
• full refund of your money. View our Refund Policy for details
6. Can I return any product purchased from mumbaimalayali.com? Are there products that can't be returned?
Yes. You can return any product except innerwear, lingerie, vests, briefs, trunks, socks, mittens, wristbands, cosmetics, perfumes, deodorants, fashion accessories, contraceptives, flowers, furniture, bullion, precious jewellery, remote-controlled toys and their accessories and any free/complimentary items received along with the main order.
7. Is there a time frame within which I can return the purchased product for a return/replacement?
If you wish to return or exchange a product, you must intimate mumbaimalayali.com within 48 hours of receiving the product by you. As per our returns policy category-wise details for return/refund are as follows:
a.Apparel and Footwear do not fit because of a size mismatch/issue.
b.Kids Products and Toys (non remote-controlled), Healthy & Beauty, Home & Kitchen, Apparel, Footwear, Books if they were defective and/or damaged when received. Products cannot be returned if the reason for return is other than "defective" or "damaged".
c.Digital products, Mobile phones, Computers, Tablets, Home & Kitchen (electrical), Electronics and Appliances if found to be defective or damaged on arrival. The products cannot be returned if the reason for return is other than "defective" or "damaged"
However, if any manufacturing defect or damage is reported to us after 48 hours, we would need a DOA certificate/replacement certificate from the respective Brand's authorized service centre to initiate the refund process. Without the DOA certificate/replacement certificate we will not be able to process the replacement or refund.
8. Do I need to send the product or can it be collected from my address?
Mumbaimalayali.com has a smooth pick-up facility in most cases. However, there can be a few exceptions to this depending upon the shipping address and the nature of the product. To know whether pickup is available from your shipping address, you can call our number at 022 27740713 or write to us at email@example.com.
In case we are unable to collect the returnable product from your address, you will be required to courier the product to us. Please ensure that the product is in original and unused condition, complete with the original price tags, labels, original packing and invoice. Replacements are subject to availability of stock with our Business Partner. In case a replacement is not available, we will initiate full refund.
9. Will I have to pay any charges for the returns?
We do not charge extra for returns and all replacements/pickups by us are done free of cost.
10. Will you refund the courier charges if I send the product back to you at my cost?
Yes, absolutely. You do not have to worry about the courier charges at all. In case, you return the product via courier we advise you to use a reputed courier company which allows online consignment tracking. We will reimburse the courier freight charges @ 10% of your order value (with a minimum of Rs. 100) or a maximum of Rs. 750, whichever is lower. The refund of courier freight charges, if applicable, will be paid through cheque in favour of the 'billing name' provided at the time of placing the order . The courier charges will be reimbursed only after receipt of the product by our business partner.
11. in case mumbaimalayali.com can't collect the product that I wish to return, on which address do I need to courier it?
Once you contact our customer care centre by e-mail firstname.lastname@example.org or phone to 02227740713, to confirm whether the product can be collected from your address or not. Our customer care executive will tell you the address where you have to send the courier, in case it can't be collected from your address with us.